Avaya IP Office SoftConsole

IP Office SoftConsole is the PC-based operator console that provides a visible display of call information and PC-based call handling.

IP Office SoftConsole enables phone operators/receptionists to answer, route and manage incoming calls from the screen of their PCs. It also provides loginoptions for back-up operator PCs. IP Office SoftConsole users can simultaneously view caller information, directory information (for point-and-click routing), held calls and company-wide phone status.

SoftConsole has been designed to be easy to use, whilst offering a look and feel which will appeal to experienced and novice operators alike.

It comprises the following:

Call Details Panel
Directory Information Panel
Queue Panel
Held Calls Panel
Park Slot Panel
Status bar Panel
BLF Panel